Level 5 Operations or Departmental Manager

Code	Typical Length	Funding
ST0385	30 Months	£7000

An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner.

Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers..

WHY ETA?

We start with the end in mind.

ETA Assessment believes a successful Apprenticeship programme needs to ensure the learner is fully aware of the End Point Assessment process, from the start.

To ensure this happens we:

Engage with you to learn more about the apprentices’ role and their employer
Provide regular calls/meetings to ensure you have the support you need at every step of the process
One-to-one onboarding for your staff to use our user-friendly EPA Quartz platform
Provide resources to guide your learner and employer through Gateway
Help you to prepare your learner for their EPA experience
Share EPA standard specific support material including guidance on grading
Train our expert IEPAs to help relax the learner to give them the best chance of success
Introduce your sector expert Independent End Point Assessor (IEPA)
Provide detailed feedback for the apprentice following their EPA
Arrange resits if necessary, using the feedback as a steer to further learning if needed
Claim for the overall Apprenticeship Certificate

We also provide a seamless process if you decide to change EPAO. We understand that this can sometimes be at short notice and so work hard to ensure the learners are fully equipped at whatever stage they are at.

With access to a named contact and direct line to an EPA Relationship Manager, we also provide unrivalled levels of operational and administrative support.