ETCAL Level 1 Diploma in Digital Contact Centre Operations
Code
GLH
TQT
Credits
603/6289/3
375
400
40

This qualification informs and guides learners through the process of sourcing, applying for and securing employment in a digital call centre environment. It provides a structured route with knowledge and skills in both the generic skills required and the specific industry introduction skills and knowledge.

WHY ETA?

Technology Focus

  • Our verifiable eCertificates through Authentiqual ® enable instantaneous access to certificates via our industry leading Quartzweb platform, which can be white labelled and customised to suit individual centre need.
  • Remote Quality Assurance via Teams/Zoom allows for quick, efficient EQA, IQA and Monitoring activity, further accelerating certificate turnaround times.
  • Writeable PDF Assessment books enable 100% paperless delivery, evidence can then be stored in the cloud or via Quartzweb to enable remote Quality Assurance without the need to access physical books.

Speed

  • A combination of remote quality assurance, eCertificates and lean administration processes mean that certificate turnaround time from claim is on average just 7 days!
  • Through our customised online portal, we have achieved for our centres a 67% registration time reduction, along with a 72% reduction in certificate claim processing time

People

  • Our passionate, dedicated teams strive to make your eta experience as seamless as possible, from centre approval through to certification
  • With many years of diverse experience across the vocational education sector, our people have the knowledge and skills required to deliver a customer experience that is second to none
  • Investors in People underpins our daily delivery commitment


Support

  • Dedicated Operations Support staff available to contact directly
  • Two-way ongoing contact with External Quality Assurers
  • Proactive, focussed solutions


Quality

  • Flexible partnership arrangements maintaining rigour without rigidity
  • Technical and quality assurance specialist staff
  • Ongoing sampling resulting in quick, efficient results submission across multimedia sampling methodology to suit centre, qualification and individual need

Further Info

KEY CONTACT

Allan Birch
Head of Partnerships
allan@eta-gms.com
07789 958228

Sarah Turner
Head of Business Development
sarah@eta-gms.com
07472013200

 

More Quals