ETCAL Level 1 Award in Digital Contact Centre Operations
Code
GLH
TQT
Credits
603/6290/X
95
100
10

This qualification informs and guides learners through the process of sourcing, applying for and securing employment in a digital call centre environment. It provides a structured route with knowledge and skills in both the generic skills required and the specific industry introduction skills and knowledge.

SAMPLE ASSESSMENT MATERIALS

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