This qualification is ideal for the learner who is working in, or looking to work in, their first customer service role or if they want to progress in their customer service career. They will develop skills in communication, learn how to resolve queries and meet customers’ needs while building up knowledge of the principles of customer service.

ETCAL Level 1 Award in Social Distancing Awareness
This qualification introduces the learner to the guidance required for social distancing measures to work