This qualification is ideal for the learner who is working in, or looking to work in, their first customer service role or if they want to progress in their customer service career. They will develop skills in communication, learn how to resolve queries and meet customers’ needs while building up knowledge of the principles of customer service.

ETCAL Level 2 Award Lean Six Sigma Yellow Belt
This introduces learners to the elements required for achieving a Yellow Belt in Lean Six